I was skeptical because of the reviews but I think it’s great! We have NASTY well water in our house. It smells, and tastes terrible (yes, it’s safe to drink, it’s been tested many times). However once it goes through this filter, absolutely no smell and tastes great! My only regret is not getting the larger water tank option because I do have to fill it multiple times a day.

Love it! I’ve had it for about eight months now and it still doesn’t need a filter replacements even though I use it all day every day. Highly recommend it! It’s easy to fill the water reservoir up, easy to use, with 12 ounce and 20 ounce options, it filters very fast, it doesn’t take up much room as I use it on my bed room nightstand. Tip is if the water is overflowing in a cup, you could push the water button again at the top to get it to stop so it doesn’t overflow. Another tip is if the add water light keeps flashing, you could click the water button in the middle of the top again to squirt out a little bit more water so the light stops flashing or put a sticker or something over it lol highly recommend.

We received this with a damaged reservoir and have been trying to work with brita for 2 months to get a replacement. Now we are past the return window for Amazon. Either Amazon or Brita need to do something immediately. FROM BRITA -- BUT HAVE NEVER RECEIVED ANYTHING: Response By Email (Kimberly) (12/26/2023 08:47 AM) Hi John, Thank you for the additional information. Our team would like to send you a new Brita Hub, Reservoir and we are shipping your replacement to the address you provided. It should arrive in 7 to 14 business days. When your Rservoir arrives, please save the box so you can return the old one to our team for evaluation. You will receive a prepaid UPS shipping label and instructions via email from UPS.com (check your junk or spam folder if you don’t see the message). After packing up the unit and attaching the printed label to the box, you can drop it off free of charge at any local UPS store. We are grateful you chose Brita Hub and hope you will enjoy your Hub. If you have any questions, don’t hesitate to contact our team so we can assist you right away. Here's to better tasting water, Kimberly Brita Consumer Care PS: By 2050, there will be more plastic in the ocean than fish.* Choose Brita for better water without the waste. *Estimation from World Economic Forum ‘The New Plastics Economy,’ based on current weight of global plastic waste in oceans and expected trends.

Click to play video First day with the Britta hub countertop water dispenser and I'm impressed - the water tastes amazing! Setup was mostly straightforward, though there was one hiccup worth mentioning for other buyers. When I first plugged it in, the pump made an unusual mild grinding noise. I later realized this was normal - it was just the pump trying to prime its lines and draw water through the new filter. During my first attempt, the unit stopped and displayed an "Add Water" light, despite the tank being full and properly inserted with the filter correctly installed. After reseating both the tank and filter, I tried again. This time, I let it run for about 15 seconds through the grinding sound. The noise then shifted to a rising whistle, and within moments, water began flowing - slowly at first, then quickly reaching a normal flow rate. After purging the tank twice, everything has worked perfectly. One suggestion for Britta: It would be helpful to include information about the initial priming process in the setup instructions. New users should know that some unusual sounds are normal at first, and that they may need to be patient during this initial setup phase. Even if they get an "Add Water" warning, simply reseating the components and trying again should resolve the issue - no pun intended!

I’ve had it for about a couple months now. I must say it’s pretty reliable. Produces good tasting water that doesn’t filter too much. Some of the stuff in water I think are essential to have. If you’re using it for severely contaminated water, I’m not too sure I can vow for that. If you live in an area with decent water supply this is probably good enough. We also have a pitcher that helps to alkalize the water we get from this machine. So far, I don’t have any complaints. In the future, though, I hope they would upgrade the filter to get rid of more ‘forever chemicals’. That would of course increase the price point but I’d rather pay more in that case. -December 12th, 2023 update- Still working great for us. I went a bought a new filter just in case but the filter light has never been anything but green ever since I got the machine. Water still tastes great. Our tap water reeks of chlorine but after going into the filter and then into our cup, no such scent or taste is detected. So is the filter lasting unexpectedly long? Or is the filter light tripping haha Anyway, I treat this machine like a prized possession whenever we move to a new place (moved twice this year). It feels somewhere in between delicate and sturdy. Of course it also takes love and care for anything to last long and continue to function well. The machine is wrapped up and cushioned nicely in its own dedicated cardboard box. And I carry it myself in the car in my lap all the way through lol The end line is, this has been the best $180 I’ve spent in my entire young adult life thus far. I want to note that I never detach the reservoir from the machine to refill water. I refill it using a 32 oz water pitcher by pouring directly into the reservoir. It takes 2-3 short trips from the kitchen sink to the counter space where I have this machine situated. I think it helps in the longevity of the system by minimizing leakage and such. Also hauling the whole reservoir filled with water gets to be too much for tiny ol me haha

First time trying this product. And it's amazing the taste the quality of the water. Not unlike on those old brita that you keep changing their filters for 2-3months. Will definitely sticking to this

Click to play video I just got this delivered today and been struggling to make this work for the last 45 mins! I’ve tried all troubleshooting listed and nothing works. I’m in the flush out process and the green light goes off in a few seconds and then nothing. So disappointed!

We love this! Water game changer for sure

The water tastes better. I tap twice for a constant flow and once to stop water flow. No leaks very easy to use. I put the filtration system in the corner of the ccounter which does not take up a lot of space No issues so far.

Works as intended. Shipping was fast. Only thing I dont like is how loud it is when dispensing water but a minor thing.