It was delivered by being dropped over a 4 foot fence and it still works perfectly. : )

I have owned 2 Jackery units for five years now. I own a Jackery 250, Jackery 1000. Both have been very reliable, I’ve had no issues with either unit in over 5 years! I recently purchased Solar Generator 5000. It’s very well built, it is very capable of providing power at each plug whether individual outlets or all at once. Be aware if you activate the Bluetooth and then the WiFi it will drain the unit slowly due to having the WiFi on even if you don’t use the unit. The instructions for the main battery unit is clear and informative. The software is VERY BASIC, it does allow access to all functions of the unit. It show’s inputs and outputs of everything. I have found it to be slow at updating the information…I have read some review that they have to log off the app then log back in for updated input/output numbers…for me it was just slow to keep update info, but it does if you wait a few minutes. I will come back in a few months to update the review as I will have put this unit through its paces… As far as customer service I’ve used the email option and have received reply’s promptly…The price and features are competitive with other companies. I can recommend.

Excellent finally we can get 5kwh and 240v at an affordable price

I love being able to charge the generator with solar! Free power! It’s quiet. It’s portable. It doesn’t use gas. You can charge it for free with solar or plug it in the wall outlet. It’s easy to use. And best of all, you can use it in the house without worrying about noise and gas smell!

I couldn't believe it when my spouse said this morning, "I've got to hand it to Jackery!!!" He had been skeptical about the Jackery from the start, but since we won the Jackery 5000 Plus and Jackery Smart Switch as part of Jackery’s Powering 50 Homes Project, he was supportive of my interest in having a home battery backup system. To be honest, after the initial excitement of installation about a month ago, we barely gave it another thought. It just sat there, silently doing its thing... until last night. A neighbor texted us, asking if we had heard "that big noise." We hadn’t heard anything and texted back, trying to figure out what was going on. Turns out, a transformer had blown 15 minutes earlier, leaving the neighborhood in total darkness—except for us. With the Jackery 5000 Plus and Automatic Transfer Switch, we hadn’t even noticed the power outage. Our lights, TV, and internet—all on circuits wired into the Smart Switch—continued running seamlessly. While the rest of the street scrambled for flashlights, we carried on as if nothing had happened. Now, I've got to hand it to Jackery too! It’s the kind of system you don’t have to think about—until you realize how much you rely on it. And the best part? I no longer have to justify getting another Jackery 5000 to expand our setup and include some “non-essential” but life-improving circuits… like the dishwasher. Jackery, you’ve made a believer out of us!

Click to play video Solid inverter power using the front facing 20amp plugs, easily powered 4kw+ out of them. STS Transfer switch is pretty deep, not installed yet, but don't like the short cord. Electrical panel is not in an ideal spot to keep the Jackery directly below it. Would like to see a 12ft cord option. Solar charging not working. Waiting for response from Jackery to see if they can get it to work. High Voltage PV Switch is cheesy. And the cover door is an annoyance as you can't see what your doing behind it. Doesn't make allot of sense as no other connections are covered. App is ok but wish it had historical data to view. Not sure about the ms xfer switch yet and the two option for xfer over but will update once tested.

Poor instructions for use. It is not a simple plug in and use

I've owned a Jackery 1000 V2 for almost a year now, and it's served me well. The only limitation was its capacity; to maximize battery life, I could only connect essential appliances (TV, internet router, computer, sound system). My wife, however, wanted to power kitchen appliances (refrigerator, stovetop, air fryer, etc.). The Jackery 5000 Plus perfectly addresses this; it allows me to connect all our home appliances. Daytime solar panel charging is a significant advantage, and the app's real-time power monitoring proved invaluable during a recent power outage. I'm already considering adding two more battery packs to further expand our capacity.

the product itself is great although i wish the battery was heated, take note it will not recharge below 0 degrees, but it will discharge just fine, i asked for a return and customer service was prompt to get me a prepaid label, meanwhile when i returned an anker solix f3800 a few months back, i had to pay $250 to ship it back, then it took a month and a half to get my refund with about 20 phone calls and emails, being ignored and told i was refunded already when i wasnt.