First the pros - close shave that much improved over prior models, fast charge and long battery life on a charge. Easy to rinse off the blades. Can be tricky to get close shave under the nose but turning shaving 90 degrees solved that issue. I agree that the built in trimmer is not as good as on prior models I've used in the past but it works. Went into the app to turn down the sensitivity of the pressure light as I found it annoying and I don't use most of the features from the app. Come on it's a shaver and I really don't need statistics for that. Shaver is a little bulkier that my older Senso model but I've adapted to the new one being a little bigger. Surprisingly happy with it.

I've been using a Norelco OneBlade forever, but decided to get a "real" shaver in the hopes that I would finally start a regular shaving routine. Since I've started shaving more than 30 years ago, I've never liked doing it, and never have done so regularly. As I'm getting older, I've realized that half crazed lumberjack is not a good look, and decided that I should try to find a shaver that I'd be OK using every other day or so. I've been impressed with this shaver. My facial hair is a like a cowlick -- it seems that the hair grows in every direction. That's why I chose this kind of shaver instead of a foil shaver. Does it shave as good as a straight razor? No. I don't think any electric shaver does. This shaver does as good as any, though, and importantly to me it's easy to use and doesn't require a lot of time. The little "flip out" trimmer on the side is a bit weak, though, and somewhat of an afterthought. Pro tip for the charging ... if you search on Amazon, you can find some adapters and cables that permit you to use a regular USB-C charger (20watts or more I believe), which is super nice for traveling instead of having to take along yet another charger. Daily cleaning is easy. I run the shaver under the faucet for 5-10 seconds. Then I turn off the shaver, pop open the top, and run that under the faucet. It comes with a cleaning pod that is dead simple to use. I used it for the first time today. You insert the shaver head first into the cleaning pod, turn on the shaver, and it does its magic for 60 seconds. I'm going to try using the pod once a month or so, which means (I think) I'll need to get a new pod every 6 months or something. They're pretty cheap, too. It does come with a travel case, which is good. They suggest replacing the blades every year. I'll try to assess how I feel the shaving quality is at 6 months, and decide whether to replace them sooner. They're a little on the pricey side, but that's expected. There is a lot of technology that is built in that thankfully you don't have to use. It can connect to an app on your phone via Bluetooth. I don't need yet another thing connected to my phone, thank you very much. That is, I don't need yet another inanimate object passing judgment on me. My watch already can tell me I'm not washing my hands well enough. I don't need my shave passing judgment, either. However, there is one tech feature that I thought would be gimmicky but that is wonderful. There is a light ring around the head of the unit that senses pressure. If you press the shaver too lightly or gently against your face, it stays blue. When you hit the "zone" where it's the right pressure for optimal shaving, it turns green. And if you press too hard, it turns yellow. Who knew that after all these years I wasn't pressing my shavers with enough force against my face?!? And guess what -- it works better when I stay in the zone. This is the type of technology I like. One last comment. I liked it enough that my wife got one for herself, even though the shaver doesn't seem to be marketed to women. She says it's the best shaver she's used as well.

My 20 year old son loves this and absolutely using this with all the joy and ease. One of my best purchase from Amazon I guess. Machine is safe for skin and doesn’t leave any irritation or rashes or cuts. Easy to clean. Safe. Works equally good with foam or without. Speed and rotation are impressive.

Great razor, works super, holding up to daily use over a year and a half at this point. But I have to go down on record as saying this very expensive razor comes with the cheapest crummiest charging cord that money didn't buy. It is so stiff and springy that it's aukward to use. Really Norelco?

I purchased this razor 6 months ago. I've had many Norelco models which turned out to be mediocre compared to this one. I have a heavy beard and find that it shaves well and contours to my neck perfectly. I initially thought the light system (blue: not enough pressure; orange: too much pressure, green: correct amount of pressure) was a gimmick. However, with regular use I found it to be of enormous value. The battery life is excellent, and, like other models, has an electronic lock for use during travel. I haven't used the cleaning system, as I periodically rinse the razor head under soapy water. While the price tag is hefty, I have finally settled on a model that is durable, efficient, and functional. I highly recommend this model!

Dear Philips Customer Support, I’m writing to share some feedback about your shavers and inquire about potential alternatives. First, I’d like to acknowledge that your product provides an excellent shave—much better than others I’ve tried, which is why I keep coming back to it. However, I’ve noticed a recurring issue. Over the past four years, I’ve purchased around eight of these shavers, some through Amazon and others at retail stores. Each time, they work exceptionally well for about six months before the performance noticeably declines, and they no longer shave effectively. I’ve also tried replacement blades, but unfortunately, they don’t seem to resolve the issue. While I appreciate the quality of the shave, the cost of repeatedly replacing the shavers has become quite expensive. I wanted to ask if there’s a more durable option you’d recommend, or if there are ways to extend the lifespan of the product. Thank you for your time and for creating a product that provides such a great shaving experience. I hope to hear from you soon with any suggestions or advice. Best regards, Ricardo

I purchased this shaver to replace a five year old Norelco which had seen better days. My old shaver needed new blades but apparently, the company had ceased to make or sell the blades for my old shaver, so I purchased a set of aftermarket heads on Amazon. That was a mistake. The "new" heads did a lousy job, so I bit the bullet and purchased this one, the newest high-end model. That turned out to be the best decision I could have made. The shave I get now rivals a conventional blade. Smooth, clean and neat. If you are using an electric shaver, I highly recommend the 9800 model. It is rather expensive, but worth every penny. You won't be disappointed. JB

Cleaner works well

An upgrade for my older Philips shaver; excellent much better well worth the money

De haber sabido que este tipo de rasuradora a hacían su función de esta manera, la hubiera comprado hace años. Usaba rasuradora a más económicas y sencillas porque pensaba que todas eran similares, pero está hace una diferencia significativa. Corta el vello prácticamente al ras, no irrita, la pila dura mucho tiempo, la funcionalidad en la app es interesante, el kit de limpieza que trae está genial, en verdad es una gran compra, en especial si vienes de rasuradoras más sencillas o rastrillo.

I've been a blade shaver forever, so I bought this because I hate blade shaving. This shaver gives me a smooth shave, if not better than a blade shave. I highly recommend this shaver

Mi percepción de los materiales es que son de alta calidad; es ligera. Rasuro mi cabeza y barba sin irritación en piel. La limpieza de la máquina es muy rápida y sencilla. Su carga dura para ocho usos de cabeza y barba. La recomiendo.