I purchased four, different, small-sized memory pillows for upcoming travel before landing on this one. Some of the others were great quality but much too firm for me. I LOVE this one because it is a perfect blend of softness and support. The memory foam is not a solid piece but several small pieces. However, it feels like a solid piece- doesn't feel chunky at all- because the pieces are so tiny. You have the option of removing some if needed. It's perfect for me as is. The cover has a cooling side (really is cooler) and a soft side and is washable. I appreciate the bag to condense it as I will be packing it in a suitcase. I'm very happy with this purchase and highly recommend.

I love these pillows! They come very firm but you can remove the filling to your liking. I've had them for a few months and they have held up. One side is silky and COLD which I love when I get hot in the middle of the night. The other side is cotton feeling and like a normal pillow. You can also still feel the cold side even if you put a pillow case on the pillow. Overall, it gives great head support and I would buy them again.

Click to play video Update: (I have been sleeping with these pillows for a while now. They have felt great and have the support I was looking for. But I started experiencing pain in my lower back. I researched this and it can be caused from too firm a pillow or too high a pillow. I dont believe its the firmness. I slept with a firm pillow before this one. But it is high. It causes your spine to get out of alignment. So i will have to remove some of the stuffing to lower it. Im not happy about this though because that also makes it softer. So just be aware that these pillows could be too high for you. If you dont want to sacrifice firmness, you may want to look for another pillow.) I ordered a queen size 2 pack of the Qutool Cooling pillows. They came rolled flat and were surprisingly heavy. As soon as i removed them from the plastic, they inflated. It came with an instructional booklet about how to adjust your pillow, how to fluff it etc. But did not contain any care instructions. I looked on Amazon and could not find any suggested washing directions. I wanted to wash these because while I didn't have any weird smells, they actually had some blue spots on them. Its the same color as the filling itself. After washing however the spot came out. I washed the outer pillow cases in cold water and then a standard heated dry cycle. There was not any pilling or shrinkage of the fabric. I checked out the filling which is in a separate pillow case. Everything looked good and is surprisingly soft. The pillows are soft to the touch but firm as you apply pressure. I wanted a firm pillow because I'm a side sleeper and they help my neck and back. So I slept with it overnight and it held its shape without the filling shifting. I woke up feeling great with no cricks or soreness. Now what I can say is that I'm not so sure about the cooling claim. The fabric on the cooling side is sleeker and cool to the touch. But as soon as I laid down and it adjusted to my body temperature, it was not cool anymore. As I laid there it didn't get hot but there was no noticeable change in temperature. This leads me to think that these are not designed to stay cooler than your body temperature. They are designed to keep the pillow from getting hotter than your body temperature. Something I think they could do a better job of explaining. Its a little misleading when you expect your pillow to stay at a temperature cooler than your body heat. But technically they do sort of work but in a different way than they claim. Honestly I'll be using a pillow case any way and it takes away the ability to utilize the cool and soft side of the pillow. So for me it's more about the support and quality of sleep. You get a nice even balance of softness and firmness. Suitable for all sleeping positions and it's adjustable. I just wish they included the additional filling like other brands do. Instead they sell it to you for $12-$13. As of right now I don't really need it but it would be nice to have on hand if the filling starts to lose it's shape. Also, the pillows fit well in a queen size pillow case. It completely filled it out and I was afraid that it wouldn't when I ordered it. I've noticed a lot of these types of pillows are considerably smaller than the case measurements. So that right there is a bonus. These do show through pillowcases that are on the thinner side because of the pattern on the pillow. Something to keep in mind. You can of course double up your cases and I'm sure that would solve the issue. So do I recommend these pillows? Absolutely. The only reason I'm giving 4 stars is because of the spots that were on the cases. One came out but the other i can't remove from the inner case. Other than that, I'm happy with my purchase and I'd recommend them to anyone

The most amazing pillow I have had in a long while. I like my pillow to be firm but not hard. I have tried the memory foam ones in the past but they get lumpy and they hold the heat from your body. The cooling side of the pillow is amazing, you move just a little and come back it is cold again. There is a soft side for the days when you need extra softness in your life. You can adjust the firmness by adding more of the foam pieces. There is a case for the foam pieces and the outer pillow case. You can wash the exterior pillow case and dry. It is a standard size pillow. Gives excellent support of the head and neck. And the weight is perfect.

I suffered for like two weeks using these pillows as the come. They were way too hard and I was having the worst sleep ever. I was about to give up and order something different, when I checked the ad. As a last ditch effort I removed a gallon size bag of filling from the king pillow. Perfection! Soft but supportive and cooling. Now I understand all the great reviews. Well worth the cost.

I purchased these not too long ago. I can see how they keep their shape and they are cool. They have a very high-quality feel. However, they have a plastic-y chemical smell to them that has prevented me from using them. Granted, I ordered them ahead of a move so they did sit in their shipping until I was there to open the box. I have been letting them air out hoping that the smell will dissipate. Not sure if this is normal or if I should have read the box content closer. lol

Great value. I like a firm pillow, so I really appreciate that it included additional stuffing . I have been using this for a couple months now and it holds its shape well. Very comfortable and helped with my neck pain. I would recommend it.

Experiences of neck pains urged me to purchase this pillow. Neck pains have gone and I’ve had the best sleep. It’s firm but soft enough it sinks to the position of your head/neck/shoulder perfectly; and when it gets too warm just take off the pillow case and the enjoyment of a cool night is top notch

Current pillows before this one: To try to get comfortable I have been sleeping with a down pillow under my head and down/feather pillows under each arm and whatever I happen to have in the bed for under my knees or between my knees depending on my position. Sleep position: I start the night on my back and then switch to a side/stomach position for the rest of the night - and switching from one side to the other. Reason for switching: Even laying on my back with all those pillows my arms would fall asleep with my old pillow. If I was laying on my side, my shoulders would get very sore. On my stomach, I was struggling to get comforable too. The loft has been gone from my old down pillows for awhile and it was time to try something new. Experience with this pillow: Cover: Wow the material is COLD. So I wouldn't call it a "cooling" pillow, the material itself is cold, almost like an ice pack. When it's extra cold in the room, I have to flip it over to the bamboo side so I"m not too cold. But for when I want coolnees, there's always part of the pillow that is cool for me to move my face/head onto. Loft/Filling: The first night I tried it as is. I do sleep in ALL positions: back, side and stomach so I didn't expect one pillow to do it all. For the first night it was great for both laying on my back and on my side. But it was too high to comfortably lay on my stomach. Night two and beyond I removed 2 large ziplock bags of foam and it was then perfect in ALL positions. Smell: No I didn't detect an odour or any off gasing and l I'm very sensitive to this smell in general. Out of the bag: I put it straight into the dryer along with 3 softballs that I wrapped inside of mitts/hats and each one inside of a ziplock bag. I put it on low heat for 10 minutes and the pillow were fully expanded and ready to use. Overall impression: I LOVE this pillow more than I could have imagined. It gives me enough loft and support that when I lay on my side, I do not squish/hurt my shoulder at all. On my back I sink in like a down pillow and it's really soft and comfortable. It is the tiniest bit too high on my stomach but if I put my head nearer to the end of the pillow, there's less foam there and it works out. Would I buy it again? 10/10 yes! My son already bought one after I reluctantly let him try mine one night. He loves it too. He has been complaining about not having enough support in his pillows. I will buy another one and take out more of the foam so I have one that's perfect for laying on my back and side (the one I have now) and one that is perfect for when I sleep on my stomach instead of one that's almost perfect. I'm SUPER picky when it comes to pillows and I don't expect one pillow to work for all positions. However if you don't sleep on your back, side AND stomach like I do, I'm confident you can find the right amount of foam to remove/keep to have it work for you too. I've also recommened this pillow to two friends with neck problems. I'll also add that I have not had any issues with my arms/hands/fingers falling asleep when using this pillow in any position. I'm happy with the price too (I paid $42 CAD and I had a $3 off coupon) as I was considering pillow that appear to be very similar but they were over $100 more.

Quality

Perfect comfort

I spent countless hours searching for pillows based on Amazon reviews. I’ve had these for 2.5 months now. These are great value. Here’s why - - Cooling effect (wake up hot and just flip it over) - Adjustable fill - Shell is soft and feels high quality - Reshape by plumping in morning - 2 layer shell so you can wash Knock off one star bc they are a little bit lumpy compared to feather but I prefer the bounce back on these.