EDIT: ONE YR LATER Basically useless now. Constant issues figuring out where it is on the map despite us only running it without the mop for the past almost year. Does not do a good job sweeping even when it does manage to make a full pass around the house. I find myself sweeping constantly despite having it set up to run every morning in our high traffic areas. It randomly disconnects itself from the app frequently. EDIT AUG 4, 2022: This thing is driving me insane. Last week it suddenly started having issues recognizing where it is. It literally will not recognize my living room. If I put it in the living room and press clean, it gets lost, or says it stuck. If I try to send it to the living room from its dock in the kitchen, it just doesn’t go (and no, there are no obstructions). I tried factory resetting it and re-mapping the house - no luck. So I finally called customer service. I figured out that the issues were specifically when it had the mop attachment on, when it’s just vacuuming it gets around fine. The woman who I spoke with, Shea Ann, was about the most unhelpful person I could imagine. She tried to tell me that the issue was the thin strip of floor divider (you know the little edges they put between non matching floors?) in between my kitchen and living room, which the VacMop had been going over every day for weeks, was the issue. I told her that couldn’t be it, since it never caused issues for my VacMop before (it cleaned both rooms daily for three weeks, and regularly went over this incredibly small divider), and because if I place it in the living room on a completely flat surface, it doesn’t clean it. I *literally* begged her to listen to me because I was so frustrated already from trying all day the previous day to handle it own to no avail. She just kept repeating “well what I saw on the video was that the divider is the issue.” She wouldn’t listen to a word I said and my unit still doesn’t function as intended. If I could give this product negative stars at this point I would. $400 for it to stop mopping less than a month later and can’t even get help from the customer service they claim to offer. BUY ANOTHER BRAND. I have a 7 year old son, a dog that sheds like crazy, three cats, and an outdoorsy husband. And this thing keeps my floors looking *good* through it all! I run it daily without the mop attachment and once a week with the mop attached. You should make sure to clean it out regularly as the suction power can be adversely affected by it being overly full, but that’s the only even remotely negative thing I have to say. This little guy is amazing.

I bought the Shark Vacmop Pro RV2001WD after a not-very-positive experience with the Roborock S6 Pure (see my separate review of that unit). The two units have comparable features. Setting up the Shark app was not pleasant. I ended up phoning their technical support line several times. I received incorrect information, got transferred to the wrong department, and the like. One thing was true though, I was told the app is "under development," and it shows. It looks very much like a 1.0 version product. (For future reference, if you need to delete the map, do a factory reset of the robo-vac. I had to do this several times.) I admit I was spoiled by the Roborock app and mapping function. The Shark's is nothing like it. While eventually functional, the Shark app shows everything in monochromatic gray. It said I had something like 18 rooms (ha ha ha!) but some were just three feet square. This is the first run. A second run is for carpet detection, but the resulting patterns were nothing like the rooms and looked like a crazy X-acto knife robot got loose! The resulting map was all gray with all kinds of marks/tags and no indication of what they meant. I ended up deleting all the rooms and carpet areas and re-doing it manually. While the maps can be edited, the editing function is touchy and non-intuitive. No-go zones can be created, and they are necessary because the object detection/avoidance of the Shark is not as good as the Roborock's. I wanted to run a performance comparison of the Shark and Roborock robo-vacs because of my experience with the Roborock. First look at the size of the suction hole in the first two pictures. While the Shark's extends the length of the roller brush and sweeps the dirt horizontally into the vacuum air stream, the Roborock suction hole is located near the top of the roller brush cavity and is so small it can be covered by three George Washington quarters! This also means the Roborock vacuum has to lift the dirt vertically an inch or two, which requires much more power (and that it didn't do very well). I ran a performance test comparing the Shark Vacmop Pro RV2001WD and the Roborock S6 Pure. Both units were set to Maximum for the test. I had been using both units alternating days for a week before I started this test. In a single day I ran four cleaning cycles, Roborock-Shark-Roborock-Shark, one after the other, letting the batteries recharge before starting the second cleaning run. The results were shocking. I weighed the dirt in each vacuum's dust chamber using a bullion scale, weighing the chamber before and after vacuuming (they were both cleaned before each test). See the photos showing the dirt collected in each cleaning pass. Pass #1 Roborock: 2.6 grams Pass #2 Shark: 6.0 g Pass #3 Roborock: 1.3 g Pass #4 Shark: 3.0 g Even though the Shark cleaned immediately *after* the Roborock, in both cases the Shark pulled up over twice as much dirt as the Roborock did just beforehand!! I ran a third pair of passes the next morning and the pattern repeated (there was so little dirt in the Roborock that I couldn't weigh it). The difference is mostly due to the Shark suction hole being so much larger, and only having to sweep the dirt horizontally into the vacuum air stream (no vertical lifting of dirt). This is a design flaw with the Roborock that can't be overcome with a battery powered vacuum. Wall-powered vacuum cleaners generate huge amounts of vacuum compared to these robot-vacs, and the cleaning brushes are larger and driven by much stronger motors. In the Shark unit there is a fine mesh plastic screen in front of the air filter. This filter captures most of the fine dust particles to keep them from clogging the air filter. This is good. See the photos. But bad is that the mesh screen is held in place with a screw so you need either a tool to remove it for cleaning, or to use compressed air to blow off the dust/dirt. Also, cleaning out the dust chamber of the Shark requires using your fingers (or something) to pull out the carpet fuzz/pet hair trapped above the mesh screen. In contrast with the Roborock that you can just bang the small dust chamber on the side of your trash can to knock out most of the dirt. And lastly, the battery on the Shark is only 2600mAh compared to the Roborock's 5200mAh battery. The Shark was barely able to finish cleaning (~10% left). On the positive, the Shark does have a recharge-and-resume option so if it runs out of power it will return to the dock, recharge, and then resume cleaning where it left off. I tried this and it seemed to kick in when the battery was at about the 30% charge level. In summary, the Shark Vacmop Pro RV2001WD is a solidly designed unit with really poor software. It needs a larger battery, and a better dust chamber design to make emptying it easier.

I originally got a cheaper brand but it was a stupid vacuum. This is a smart vacuum and makes all the difference in the world. It has a map of my house, cleans as I tell it to and cleans where i tell it to. goes back to the dock as needed. The only thing i don't like is that if you need to add or remove areas - like a no go zone for the rug or if I pick the rug up - you have to remap the whole house and that takes about 45 minutes. I'd like to just remove a no go zone because i picked up the rug. Other than that, this is a fabulous device for homes with hard floors. It has been about 3 years since I bought this machine and I don't use it very often but first it started clogging up and it kept telling me my reservoir was empty when it was not, and then the map disappeared on my phone and I was never able to reinstate it. I called customer service multiple times and spent a lot of time on the phone with them just for them to tell me in the end that it was gone sorry for my bad luck. Then I tried to use it today and it's completely broken I'm throwing it away and buying a new one of a different brand. Originally this was five stars at this point I think it's around 2

Necesito apoyo con la aplicación para vincularlo a la red wifi

I really like it, I lead a hectic lifestyle, but maintaing a clean house is important for me,It helps me alot, I rescheduled time eachday for cleaning and mopping, However it's important to secure any long curtains before starting as their wheels can get caught in the curtain.

My first shark never left the dock, after a day of frustration, thinking i was doing something wrong i got a hold of technical support. And they agreed it was defective. (It only moved a short distance in circles and mumbled error 21) To my surprise a new pod arrived in 4 days i had to switch a few things, like brush, dust bin, battery, and those whisker thingys. I was apprehensive about running this one, but after programming, exploring, and mapping, it was a success. The app is amazing, every morning at 10am it leaves its dock and cleans everywhere the app shows the clean areas and is fully controllable. Had this wonder machine couple of weeks now and we both love it vacuums and no streak mopping all in one pass. We named him Robbie i wanted to call him Dick after my neighbor who does all the housework in his house, but my wife said "no"

Dejo de funcionar espontáneamente a los 3 meses de uso, no la golpee, no la moje, y simplemente no prende, y no hay una forma clara para solicitar garantía del dispositivo.

This could have been a great product if Shark had actually put the time into it. First of all, after buying it and using it for about a month I realized that I have paid $200 extra. I'm going to try to get that back but I should have been more thorough in my research. The actual price is around $300. I removed one star because of this. Pros: - The vacuume performs really well. It has a good suction, I have not had any problems with tangled hair, and it is not that noisy. Though, not exactly quiet either. - The mop works well enough too. Sure, it is not strong enough to remove food stains and such but no vac bot is that strong yet. It has a scrubbing functionality which is effective, but could have been much more effective if it was more aggressive. - The battery is good enough to vac or mop my two bedroom flat in one go. - The sensors all work flawlessly. - It climbs over small obstacles effortlessly. - The software is easy to use. - It can detect carpets pretty well. - The mop attachment mechanism is good though it could easily be made such that the user could attach any cloth. It is still hackable to do that though. - Washable filter. Cons: - Inaccurate mapping and you can't edit the walls. - Side brushes have only one arm. I like that it doesn't spin that fast as it won't kick dirt out of it's way. But having one arm makes it miss the edges of the walls. - Connecting to it using the app is very finicky. Though, once it is done it works without any problems. - Supports only one map. - The water reservoir is very small. One full reservoir lasts half of my flat. That is about 300 square feet. - It keeps turning off every couple of minutes and then turns on again. That being said, turning off does not interrupt it's process. - If I take it to another floor and turn it on it will do its job, but will fail to go back to where it started from when it is done. It will keep wondering to seemingly random locations. - Got itself trapped under a wooden chair while it could out from the same way it got in. - Misses the corners and edges of the walls. - The software is truly under developed.