Update 2: Loose handle? See below... Updated---added the fifth star: The secret to the finger print reader working nearly flawlessly is do not grab the handle while using the fingerprint pad. It may seem natural to grab the handle while pushing your thumb onto the reader, but that extra contact with the lock apparently affects getting a good reading. Once I stopped grabbing the handle my readings work on first touch nearly every time. I got this lock to use between the garage and dining room. I am beginning to use the Amazon Key Delivery feature to allow deliveries into my garage, and I only feel comfortable doing that with 1) a camera in the garage and 2) a lockable door between the garage and house. A normal keyed locking knob does not fit my situation because I have friends that need access to my house while I'm away, and they enter through the garage. With this lock I have given them separate codes to access the house and will add their thumb prints next time they visit. This lock was a Wirecutter best pick for lever handle locks, which is how I discovered it. I think this is the best value, with many great features for the money. Installation was super simple. The instructions were easy to follow. If you have to drill holes, the lock comes with some templates to help with positioning. Before you install, look for instructions about the optional Extra Security bolt on one of the templates. If used you will need to drill a small hole through the door above the normal knob hole. If you have a door over 2" thick and up to 2-3/4" thick, you will need to order the Thick Door Kit from U-tec. This is mentioned in the User Guide. Set up was a bit of a test, but it worked in the end. I knocked one star off overall partially due to how finicky the Bluetooth connection is to the phone. Only two feet away yet it has trouble connecting and reconnecting. One trick I found is to turn Bluetooth off/on at the phone before reconnecting. Bluetooth is used for setup, so it shouldn't be an issue during day to day use. Installing the app and adding rooms, locks, users was simple and intuitive. Be sure to check out the lock settings to set your default lock mode and add any notifications. When connected to the lock, the app can show a log of lock use...up to 1000 entries per lock, after which it will delete older log entries as it adds new entries. Notifications: You can choose to add notifications on your phone to let you know when specific users unlock the lock. Fingerprint reader (see update at the top): The star I knocked off was also partially due to the fingerprint reader being finicky. My left thumb worked fine, but it didn't seem to like my right thumb during initial testing. I found that by double-tapping and holding it seemed to work much better. When I arrived home today the right thumb worked just fine, so perhaps all is well after all. One more note: According to Wirecutter, the fingerprint scans are stored locally on each lock and are not saved in the phone app or uploaded to the cloud. That is a nice-to-know feature. Codes for entry: You can assign separate codes to different users, and the codes can be permanent or temporary. I've not set up a temporary code yet so I cannot speak to that, but setting up codes in general is a piece of cake. A minor shortcoming is that the display pad does not have the alpha characters next to each number (ala phone keypad and garage door opener keypad) for those whose code is based on a word. Backup physical key: The lock comes with three physical keys that can unlock the door using a hidden key slot on the bottom, outside. The only minor shortcoming here is that the keys are rather large. But it's a nice-to-have feature Google Home: I was able to add the lock to Google Home, but so far that feature seems mostly useless at this time. I really hope the manufacturer builds the Google Home integration out more to allow changing the Lock Mode based on my home/away settings in Google Home. It would be nice to have the lock in Passage mode when I'm home (unlocked) and in Normal Mode (locked) when I'm away. As it is, about all you can do is lock and unlock the door manually, but at least it's something. Battery life: I've only had the lock installed one day so I cannot speak to battery life...yet. The lock comes with four alkaline AA batteries, however for important equipment like this I prefer to use the more reliable lithium AA batteries. Alkaline batteries are too prone to leaking when they begin to get weak so I am phasing them out of all devices, starting with the pricier gadgets. Once my initial lithium batteries run out in the lock, I will try rechargeable batteries. I've been having success with the Tenergy brand batteries and charger so far. Loose Handle update: Over time my exterior handle became loose/wobbly. The set screw holding the handle on was fully tight and was not the problem. It turns out the screw holding the handle base (spindle) was loose. A call to customer service was all it took. The rep was helpful and understanding and sent PDF instructions on how to tighten the screw. The fix involved removing the lock and accessing the guts of the exterior piece, but all-in-all it was quite a simple fix. Good customer service retains 5 stars!

This review is more for their customer service than the lock itself. I have three u-tec locks now and, although i have had to replace one of them, they are, by far and away, the easiest to set up. I have had Kwikset and Schlage brands prior and they were difficult to set up, and both of them failed within one year, and as everyone knows, these types of locks are not cheap. Now to the main point of my review, customer service. Recently, I had contacted them about replacement keys for my Latch5 lock as I, or someone in my family have lost them. They don't offer replacement keys or tumblers for the locks, but what they did was to send me a replacement "clutch assembly", which included a new set of keys. I had to disassemble the lock and install it, but it was an extremely easy task and now my lock works perfectly, and I have a new set of keys. The lock is approximately a year and a half old at least, and the level of after care service I received was second to none. Initially, I contacted them by phone and explained my issue at which time they created a case and confirmed all my information. I sent them the S/N and a copy of my receipt and they ordered the new clutch assy. It did take some time to receive the replacement, but "Kiki" continued to follow up on the status of the shipment. Once it arrived, I installed it and initially had an issue, but it may have just been operator error. I contacted Kiki and was asked to monitor for the next few days to see if the issue persisted. I have checked the lock several times since and it seems to be working without issue now. Kiki has followed up by email at least three times since the installation of the new clutch to make sure that the issue is resolved and that I am satisfied. Not only am I satisfied with the lock, and that the issue of no keys is resolved, but I couldn't be more satisfied with the level of "after care" that has been provided from U-Tec. I highly recommend their locks, and also highly recommend, and commend, Kiki for the excellent customer service. Thanks, Chuck

I would rate this higher if it wasn't for the app issues. The lock quality itself is great and I haven't had much issues with the lock once it was set up. The setup was actually pretty easy and came with simple instructions. There is an occasional issue with the fingerprint recognition not always working but I also think that has to do with dehydration of the individual and finger placement. The backup code has always worked. The app is where things can get a little spotty- the ability to give out codes works awesome but sometimes the app itself doesn't want to connect to the lock making it impossible to change the function of passage mode (unlocked for reentry) or lock mode (locked after each use) which isn't good if you need that function for remote use. If the app becomes more reliable then I'd rate it 5 stars.

Great product and excellent post purchase service

Muy solida, segura y fácil de instalar.

Installation of handle with hex screw was unclear, but support were fast and helpful to resolve

NO DOUGHT Ultralock Latch 5 fingerprint lock is an incredibly good, robust, reliable, and durable product, living up to the Ultralock reputation. I had an older version working great since 2017 at my native place in India. Ultralock provides me with a sense of satisfaction that it will keep my home secure. That feeling encouraged me to buy a new Ultralock Latch 5 fingerprint lock for my new home in Canada. Initially, I had a problem with the lock. I wasn't able to get it to be detected by the Lock software. So, I contacted Ultralock. The Ultralock customer support team acted quickly to provide a good solution to the problem, including sending me a new lock. Great customer support! The lock works great and is exactly what I wanted. Now I can walk around with the confidence that comes with having an Ultralock on my door. Importantly, the support person ensures that everything is functional before closing the ticket.

I like the features on this lock, and initially had a couple of issues, but customer support were super good and helped me sort them out.